Fundamentals and History
- History of the Food Service
- Today’s Food Service Industry
- Introduction to Financial Management
- Challenges in the Food Service Industry
- Advantages and Disadvantages to Starting a Food Service Outlet
- Food Service Terminology
- Basic Mathematic Calculations: Percentages, Averages
- Basic Bookkeeping Principles
Restaurant Types
- Family or Commercial
- Coffee Shop
- Cafeteria
- Gourmet
- Ethnic
- Fast Food
- Delicatessen
- Buffet
- Institution
- Coffee Bar
Menu Planning
- General Menu Requirements
- Menu Presentation
- Effect of Menu on Decision-making
- Menu Design
- Menu Merchandising
- Menu Analysis
Business Organization
- Proprietorship
- Partnerships
- Limited Company
- Corporations
- Chains & Franchises
- Professional Help: Banker, Accountant, Lawyer, Consultants, Government Services
Food Service Feasibility
- Importance of Site: General Suitability, Site Specialists
- Visibility, Suitability, Accessibility
- Location Factors
- Downtown Versus Shopping Centre
- By-laws & Similar Considerations: Zoning, Utilities, Highways, Property Appraisal
- Feasibility Study
Premises and Equipment
- Leasing: Agreements, Clauses, Bare Leases, Net & Gross, Offer & Acceptance, Conditions, Renewal Options, Buy-out Options, Interest
- Fixtures & Equipment
- Rentals: Fixed Rental, Variable Rental, Percentage of Sales, Percentage of Profit
- Sale / Leaseback
- Rental Agents
- Architect and Contractors: Leasehold Improvements, Blueprints, Preliminary Work, Landlord Negotiations
- Insurance: Building & Contents, Liability, Insurance, Business Interruption
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Equipment, Furnishings and Sanitation
- Cost of Equipment
- Equipment Based on Needs: Menu, Storage Areas, Hours of Operation, Level of Service, Budget
- Kitchen Design
- Equipment Requirements: Kitchen Equipment, Bar Area, Dining Area, Sales Control Equipment
- Professional assistance
- Sanitation controls, procedures & the Health Department
Market Analysis
- Market Research
- Demographics
- Customer Profiles
- Compiling Data
Financial Planning & Controls
- Financial Statements
- Balance Sheets: Assets, Liabilities, Equity
- Income Statements
- Retained Earnings
- Forecasting, Budgeting & Analysis
- Financing: Equity Financing, Debt Financing, Interest, Balloon Payments, Variable Rates, Lender Competition, Security, Personal Guarantees, Guarantee Release
- Cash Receipts & Disbursements, Bank Reconciliations
Purchasing
- Purchasing Cycle
- Suppliers
- Receiving & Storage
- Inventory: Perpetual Inventory, Requisitions, Quantity Control, Turnover
Human Resources
- Job Descriptions
- Employee Selection, Applications, Interview Techniques, Probation, Employment Standards
- Employee Training
- Employee Evaluation, Pay Raises, Promotions, Discipline, Termination
- Employee Records
- Scheduling & Payroll
- Worker’s Compensation
Marketing and Advertising
- Trading Area Analysis: Attractions Analysis, Business Environment Analysis
- Competitor Analysis: Sources of Information
- Product Analysis: Physical Limitations, Location, Parking
- Opportunity Analysis: Internal Opportunities, External Opportunities
- Marketing Plan: Strategies, Measuring Results
- Planning & Budgeting
- Sales Promotion
- Restaurant critics
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